Frequently Asked Questions

How can I contact MODVERO?

You can contact us by email at [email protected] or by phone at +49 231 4773210.

How long does order processing take?

Orders are usually processed within 1–2 business days after payment is completed.

How long does shipping take?

Estimated shipping time is usually 7–10 business days after your order has been processed and dispatched.

How much does shipping cost?

Standard Shipping costs Free shipping fees. The final shipping cost will be displayed at checkout before payment.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive tracking information by email.

Can I change my shipping address?

If your order has not yet been shipped, please contact us as soon as possible at [email protected]. Once an order has been dispatched, we may not be able to change the shipping address.

Can I return an item?

You may request a return within 30 days of receiving your order. Items must be unused, unworn, unwashed, undamaged, and in original condition with tags and packaging included.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product and packaging.

Which currency do you use?

All prices are displayed in EUR, unless otherwise stated.